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FAQ2020-05-06T14:53:04+00:00

Frequently Asked Questions

General

Because you can order your individual part from us directly online. There is nothing more to say at this point – test us and convince yourself of our service and quality.
We do not manufacture any parts ourselves. Our Europe-wide network of suppliers has a wide range of manufacturing processes, so that we can offer the most diverse parts.
We need the following information to be able to manufacture your part: CNC milling and CNC turning: CNC milling und CNC turning:
  • Fully dimensioned technical drawing of the individual components in PDF format (mandatory)
  • STEP/STL files, if available (recommended)
  • Materials information
Laser cutting:
  • DXF / STL / STP / STEP files for each individual component (mandatory)
  • Technical drawing in PDF format, if available
  • Materials information
3D-printing:
  • STEP files for each individual component (mandatory)
  • Materials information
We also need your desired delivery date, delivery address and contact details to start the process.
Yes, to use our shop, a registration is necessary.
For legal reasons, we can only work with companies.
1. Upload your CAD file directly to our Onlineshop, select the process, material, delivery time and price and order your desired parts directly online. 2. Your request via E-Mail We need all project related information: project name, date of delivery, contact and address information of your company and the CAD files. If you are requesting CNC-machining parts, we additionally need the PDF with all the relevant information (tolerances, dimensions etc.). Send us your project information at anfrage@kreatize.com and we will get back to you with an offer.

Orders

In order to make everything as easy and convenient as possible for you, KREATIZE is your only contact during the entire process. We guarantee that your custom parts meet all of your requirements and take care of the logistics. This means that you do not need to deal with suppliers or quality issues as we work hard to reduce the workload for you to a minimum.
As soon as your order reaches the status “Order placed”, it is integrated into a process chain and cannot be changed by you. Should it nevertheless happen that your order needs to be changed, please contact us as soon as possible.
After an order reaches the status “Order placed”, it is no longer possible to cancel it. Should it still happen that your order should be cancelled, please contact us. We will be happy to check to what extent changes are still possible.
Delivery times depend on the complexity of your product, the type of production and the quantity you ordered. Nevertheless, we always strive for fast delivery.

Prices, Payments & Invoices

As soon as you have received your parts, KREATIZE will send you an invoice. The suppliers are paid by KREATIZE. You do not have to worry about anything else.
We use a specific price calculation that we have developed together with industry experts, customers and suppliers. Our software analyses CAD files and compares the results with our extensive database of manufacturing data. From the current market prices for material and shipping, we then develop a fair offer for you and our manufacturers. Since we make use of unused capacities, you benefit from our best conditions.
Your invoice will automatically be sent to you as an e-mail in PDF format as soon as your order has been sent to you.

Delievery & Shipping

The shipping and delivery costs are automatically calculated according to delivery time, weight and volume. Should you require special delivery conditions, we will make you an individual offer.
Depending on weight and part size, we select parcel or freight forwarding and choose the most suitable transport company.
We deliver the European Economic Area (EEA)  
We offer our manufacturing processes exclusively including shipping. The possibility to pick up the goods yourself is therefore not available.
Delivery times depend on the complexity of your product, the type of production and the quantities you order. Below you will find an indication of our usual delivery times for different production processes:

CNC methods

CNC-Milling & CNC-Turning Delivery speed: 10 – 15 working days after order CNC-Lasercutting & CNC-Waterjet Cutting Delivery speed: 3 – 7 working days after order

Additive manufacturing

SLM, SLS, FDM & MJM Delivery speed: 3 – 7 days after order

Suppliers

We work with suppliers from all over Europe, the majority of which are located in Germany. Each supplier is known to us personally and his quality is checked on a regular basis by us.
We use different suppliers depending on capacity utilization. The selected supplier is not named. In the case of series orders and initial sampling, we ensure that the components are always manufactured by the same supplier.
We are looking for manufacturers who want to make better use of their production resources in a simple and flexible way and are curious about new digital distribution channels. We offer a completely risk-free and fast access to our digital production network. We are usually of great interest to small and medium-sized companies that have a significant workload in their order management teams. Our digital production currently offers additive manufacturing (e.g. SLM, SLS, FDM & MJM) and traditional methods (e.g. CNC milling, CNC turning, CNC waterjet cutting & CNC laser cutting). Click here to register! 
The first step is very simple. You can register online with a few clicks. Shortly after, one of our team members will contact you for a first meeting. Before we can onboard you, we will evaluate if KREATIZE is the right fit for you by looking at the benefits for you and our network. We truly believe that this is the most important step, as we can only deliver our promise to our customers if both sides are happy with the cooperation. Click here to register! 
As a member of Digital Production, you will primarily benefit from additional orders, without any additional sales effort. This allows you to reduce your average production costs and increase your margin throughout the production process. Click here to register! 
Our focus is on supplying buyers with high quality products from qualified manufacturers which we ensure by our onboarding process for manufacturers. We do not have specific requirements regarding particular industry certificates. However, we offer to buyers from several industries which often require additional certificates. So it seems likely that the more certificates you bring to the network, the more business you will be able to make through our network.
If we match you with a customer request, it is up to you to accept or decline the offer. Typically, you will have one day to decide if you want the additional business or not. As a result, you can benefit from a flexible sales channel that allows you to steer your idle capacity. We always require you to only accept offers which you can fulfil immediately.

Onlineshop

General

For our online calculator you need a drawing in DXF, STEP or STL format, depending on the manufacturing process. You should adhere to the correct scale (1:1), and the outer contours must also be closed. Drawing frames or picture contents in the drawing are also not permitted.
You can create a PDF offer in advance from your shopping cart, save it and print it out. You will find the validity period of the offer on this document.
We need the following information to be able to manufacture your part: CNC milling and CNC turning: CNC milling und CNC turning:
  • Fully dimensioned technical drawing of the individual components in PDF format (mandatory)
  • STEP/STL files, if available (recommended)
  • Materials information
Laser cutting:
  • DXF / STL / STP / STEP files for each individual component (mandatory)
  • Technical drawing in PDF format, if available
  • Materials information
3D-printing:
  • STEP files for each individual component (mandatory)
  • Materials information
We also need your desired delivery date, delivery address and contact details to start the process.
Yes, to use our shop, a registration is necessary.
If you have forgotten your password, we will of course help you to set a new one. To do this, please click on the button “Forgotten password” in the login area.

Orders

The minimum order value is 80 Euro. This value refers to your entire shopping cart, not to individual items.
The maximum order value is 10,000 Euro net. Alternatively, it is possible to increase the maximum order value or order via e-mail. For this you can contact us via phone or e-mail.
As soon as your order reaches the status “Order placed”, it is integrated into a process chain and cannot be changed by you. Should it nevertheless happen that your order needs to be changed, please contact us as soon as possible.
In your customer account you can keep your very personal address book by simply entering a new address as delivery address or billing address. With every order you can use your address book to specify the current delivery address or billing address for the order.
You can submit a complaint directly in your customer account via the action menu of the order item in question. Please enter the reason for the complaint there and upload up to three image files. Please also give us your contact details and the contact person who will process the complaint.
After an order reaches the status “Order placed”, it is no longer possible to cancel it. Should it still happen that your order should be cancelled, please contact us. We will be happy to check to what extent changes are still possible.